Shipping policy

SHIPPING POLICY

Last updated: September 8, 2026

At Curated Los Angeles, every order is carefully inspected and securely packaged before shipment. Please review the information below regarding processing, delivery, international orders, and shipping concerns.

ORDER PROCESSING

In-stock orders are generally processed within 2–5 business days, excluding weekends and holidays.

Processing time refers to the time required to inspect, prepare, and package your order. It does not include the carrier’s delivery time.

Orders placed after business hours, on weekends, or on holidays will begin processing on the following business day.

During holidays, promotional events, or periods of unusually high order volume, processing may take longer. We will contact you if a significant delay affects your order.

MADE-TO-ORDER AND SPECIAL-ORDER JEWELRY

Made-to-order, special-order, personalized, engraved, resized, altered, and custom jewelry requires additional production time.

Estimated production times may be listed on the product page or provided when your order is confirmed. Production and delivery dates are estimates and may vary depending on the designer, materials, gemstone availability, sizing, fabrication requirements, or other circumstances outside our reasonable control.

If you need an item by a specific date, please contact us before placing your order so we can confirm whether the requested timeframe is possible.

DOMESTIC SHIPPING

We offer complimentary standard shipping within the United States on eligible orders of $250 or more, calculated after discounts and before applicable taxes.

Orders under $250 are subject to the shipping rates displayed at checkout.

Expedited shipping options may be available at checkout for an additional charge. Selecting expedited delivery does not shorten the order-processing or production time.

TRACKING AND SIGNATURE REQUIREMENTS

Once your order ships, you will receive a shipping-confirmation email containing tracking information.

Tracking information may require up to 24 hours to become active after the carrier receives the package.

For security, high-value orders may require an adult signature upon delivery. The signature requirement cannot always be removed after an order has shipped.

Please monitor your tracking information and make appropriate arrangements to receive your package.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

For customer protection, orders containing high-value merchandise may be subject to payment or address verification before shipment. This verification may delay processing.

We are not responsible for delays or delivery problems caused by an incomplete or incorrect address provided by the customer.

DELIVERY ESTIMATES

Delivery dates provided during checkout or by the shipping carrier are estimates and are not guaranteed.

Curated Los Angeles is not responsible for carrier delays caused by severe weather, natural disasters, labor disruptions, customs processing, service interruptions, or other circumstances outside our reasonable control.

A delay caused by the carrier does not automatically qualify an order for cancellation or a refund.

INTERNATIONAL SHIPPING

International shipping is available to selected countries. Available destinations and shipping rates are displayed at checkout.

International customers are responsible for all applicable customs duties, import taxes, brokerage charges, and other fees imposed by the destination country unless those charges are expressly collected during checkout.

These charges are not controlled by Curated Los Angeles and are not included in the product price or shipping charge unless otherwise stated.

International delivery times vary by destination and may be affected by customs processing. Curated Los Angeles cannot guarantee international delivery dates or control delays caused by customs authorities.

If an international shipment is refused or left unclaimed, the customer will be responsible for the original shipping charges, return shipping costs, duties, taxes, and other fees incurred. Any eligible refund will be issued only after the merchandise is returned to and inspected by Curated Los Angeles.

International returns remain subject to our Returns & Exchanges Policy.

DAMAGED OR INCORRECT ORDERS

Please inspect your package immediately upon delivery.

If your order arrives damaged, defective, or incorrect, contact us promptly at contact@curated-losangeles.com. Please include your order number and clear photographs of:

• The merchandise
• The shipping box or envelope
• The interior packaging
• The shipping label
• Any visible damage

Please retain all original packaging and do not return the merchandise until you receive instructions from us.

LOST OR MISSING PACKAGES

If your tracking information shows no movement or your package appears to be lost in transit, contact us so we can assist with a carrier investigation.

Carrier investigations may require additional time, and a replacement or refund cannot be issued until the investigation is completed.

If tracking shows that a package was delivered but you cannot locate it, please:

• Check all entrances, mailrooms, reception areas, and other secure delivery locations
• Ask household members, neighbors, building staff, or property management whether they accepted the package
• Contact the shipping carrier for delivery details
• Notify Curated Los Angeles promptly

Curated Los Angeles is not responsible for packages that are lost or stolen after confirmed delivery to the address provided at checkout, except where otherwise required by law. We will make reasonable efforts to assist with the carrier investigation.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal, or failure to collect the package, the customer may be responsible for the cost of reshipping it.

Original shipping charges and carrier return fees are nonrefundable. If the merchandise is eligible for a refund, applicable shipping and carrier charges may be deducted from the refund.

ORDER CHANGES AND CANCELLATIONS

Please contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee changes or cancellations after an order has entered processing, been submitted to a designer, undergone sizing or personalization, or shipped.

Custom, personalized, engraved, resized, altered, and special-order merchandise cannot be canceled once design, sourcing, alteration, or production has begun.

CONTACT US

For questions about shipping or delivery, please contact:

Curated Los Angeles
1603 Montana Avenue
Santa Monica, CA 90403

Email: contact@curated-losangeles.com
Phone: 424-252-9183