Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@curated-losangeles.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@curated-losangeles.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@curated-losangeles.com.

RETURNS & REPLACEMENTS

Please be aware that all Curated Los Angeles merchandise purchased online must be returned directly to Curated Los Angeles, only. We are unable to accept any returns for items bought in a retail store or on another website.

Purchases made online at curated-losangeles.com will accept items for refund, exchange, or store credit within 14 days of receiving shipment, less shipping costs. Refunds will be made in the form of the original payment. A credit will be issued of the merchandise amount only, shipping charges are not refundable. Please allow 5-7 business days for the refund to post to your account. Item(s) must be unworn and returned in new and original condition. All sale items are final and non-returnable. All custom orders are final and non-returnable. Exchanges will be subject to shipping charges. Items received as gifts may only be exchanged for another item of equal or greater value. Please note that exchanges will incur outbound shipping charges.

Purchases made in store at Curated Los Angeles may be exchanged for store credit only within 10 days of purchase. 

A Return Authorization # MUST be obtained before returning any item(s). Curated Los Angeles is not responsible for items that are mailed to our store without an RA number, and they will not be processed. Please do not overlook this step.

Our customer service hours are 11:00 am to 5:00 pm, Monday through Friday, Pacific Standard Time, and if your request is sent to us on a Friday, you may not hear from us till the following business day (Monday).

To receive your RA #, please forward the email receipt you received after your purchase to contact@curated-losangeles.com or call us at 424.252.9183. For your security, please send merchandise back via a traceable carrier and in a well-padded box or envelope. Curated Los Angeles is not responsible for items damaged or lost in transit.

All returned items must be in the original condition and packaging.

Please make sure the RA# is written clearly on the outside of the package and send to:

Curated Los Angeles
1603 Montana Ave.
Santa Monica, CA 90403