Refund policy
RETURNS & EXCHANGES
We hope you love your purchase from Curated Los Angeles. If you are not completely satisfied, please review our policies below.
ONLINE PURCHASES
Eligible merchandise purchased online at curated-losangeles.com may be returned for a refund, exchange, or store credit within 14 days of delivery.
To qualify for a return, merchandise must be:
• Unworn, unused, and unaltered
• In its original condition and packaging
• Accompanied by the receipt or proof of purchase
• Free from damage, wear, or signs of use
Original must be returned in original packaging and shipping_STA
Original shipping charges are nonrefundable.
IN-STORE PURCHASES
Eligible merchandise purchased at our Santa Monica boutique may be exchanged for store credit only within 10 days of purchase.
In-store purchases are not eligible for a refund to the original form of payment. Merchandise must be unworn, unused, and returned in its original condition and packaging with proof of purchase.
FINAL-SALE ITEMS
The following items are final sale and cannot be returned, refunded, or exchanged:
• Custom jewelry
• Personalized or engraved pieces
•• Special orders
• Resized or altered jewelry
• Sale or final-sale merchandise
• Gift cards
Please contact us before placing your order if you have questions about whether an item is eligible for return.
REQUESTING A RETURN AUTHORIZATION
All returns must be authorized by Curated Los Angeles before they are shipped.
To request a Return Authorization number, email your order confirmation or receipt to contact@curated-losangeles.com or call us at 424-252-rekt.
9183.
Please include your name, order number, the item being returned, and the reason for the return.
Once your return is approved, we will provide your Return Authorization number and instructions for sending the merchandise back to us.
Items mailed without prior authorization will not be accepted or processed.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the merchandise arrived damaged, defective, or incorrect.
For your protection, returned jewelry must be securely packaged and shipped through a traceable and insured carrier. Curated Los Angeles is not responsible for merchandise that is lost, damaged, or stolen while being returned to us.
Please clearly write your Return Authorization number on the outside of the package and mail the authorized return to:
Curated Los Angeles
1603 Montana Avenue
Santa Monica, CA 90403
Please do not mail merchandise to the boutique until your return has been authorized.
EXCHANGES
Eligible online purchases may be exchanged within 14 days of delivery. Customers are responsible for return and outbound shipping charges associated with an exchange unless the original merchandise arrived damaged, defective, or incorrect.
If the requested replacement is unavailable, we will contact you to discuss another item, store credit, or a refund where applicable.
Gift purchases may be exchanged for merchandise or store credit. Any price difference for an item of greater value must be paid at the time of the exchange.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order immediately upon delivery. If your merchandise arrives damaged or defective, or you receive the wrong item, contact us promptly at contact@curated-losangeles.com.
Please include your order number and photographs of the merchandise and packaging so we can evaluate the issue and assist you. Do not discard the original packaging or ship the item back until you receive instructions from our team.
REFUNDS
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 5–7 business days. Your bank or credit card company may require additional time to post the refund to your account.
Original shipping charges, return shipping expenses, and exchange shipping charges are nonrefundable unless the merchandise arrived damaged, defective, or incorrect.
If more than 15 business days have passed since your refund was approved, please contact us at contact@curated-losangeles.com.
EUROPEAN UNION ORDERS
If merchandise is shipped to the European Union, additional cancellation or return rights may apply under applicable consumer-protection laws. Merchandise must still be returned unworn, unused, and in its original condition and packaging with proof of purchase.
This provision does not affect exclusions that are legally permitted for personalized, custom-made, or otherwise exempt merchandise.
CUSTOMER SERVICE
Email: contact@curated-losangeles.com
Phone: 424-252-9183
Customer service inquiries are answered from 11:00 a.m. to 5:00 p.m., Monday through Friday, Pacific Time. Messages received outside business hours will be answered on the following business day.