Customer Service

At Curated Los Angeles, we want every part of your experience—from selecting a special piece to receiving and caring for it—to feel personal and effortless. Our team is here to assist with product questions, sizing, orders, shipping, returns, repairs, and custom jewelry.

Contact Us

Email: contact@curated-losangeles.com
Phone: 424-252-9183

Customer service inquiries are answered during regular business hours. Please allow one business day for a response. Messages received over the weekend or on a holiday will be answered the following business day.

Visit Our Boutique

Curated Los Angeles
1603 Montana Avenue
Santa Monica, CA 90403

[View Store Hours and Directions]

Orders and Shipping

Orders are carefully inspected and packaged before leaving our boutique. Processing and delivery times may vary depending on product availability and whether an item is in stock, made to order, personalized, or custom-made.

Once your order ships, you will receive a confirmation email with tracking information.

[View Our Shipping Policy]

Returns and Exchanges

Eligible online purchases may be returned or exchanged within the return period stated in our Returns & Exchanges Policy. Merchandise must be unworn, unaltered, and returned with its original packaging and proof of purchase.

Custom, personalized, special-order, resized, and final-sale merchandise is not eligible for return or exchange.

All returns require advance authorization from Curated Los Angeles. Please do not mail merchandise to the boutique without first contacting us.

[View Our Returns & Exchanges Policy]

In-Store Purchases

Eligible purchases made at our Santa Monica boutique may be exchanged for store credit within 10 days of purchase. Merchandise must be unworn and returned in its original condition and packaging with proof of purchase.

Custom, personalized, special-order, resized, and final-sale merchandise is final sale.

Repairs and Jewelry Care

We are happy to help with repairs and maintenance for jewelry purchased from Curated Los Angeles. Because every piece is different, repair availability, timing, and cost are determined after an inspection.

Please contact us before bringing or mailing jewelry to the boutique. Merchandise should never be mailed to us without prior authorization.

[Learn More About Repairs and Jewelry Care]

Custom and Special Orders

Custom jewelry, personalized pieces, special orders, altered merchandise, and resized jewelry are made or modified specifically for you and are final sale.

Production timelines are estimates and may vary depending on the designer, materials, gemstone availability, and the complexity of the piece.

[Learn More About Custom Jewelry]

Questions About a Product?

Our team can assist with sizing, materials, gemstones, availability, styling, and special orders. Contact us before ordering if you need a piece by a particular date, and we will confirm whether the requested delivery timeline is possible.